Free Shipping on ALL Orders
How long does delivery take?
3-7 business days.
What countries do you ship to?
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
Return & Exchange Rules
We accept returns or exchanges within 10 days of purchase (i.e., the date listed on your receipt). Products cannot be returned or exchanged after 10 days from the date of purchase.
All products must be returned to Mountrax in original condition. You may incur charges for ordinary wear and tear or damage caused by improper use, misassembly, missing parts, or accidents.
If a refund or replacement is required due to product quality issues, we will cover the cost of return shipping and restocking.
If you need to return or exchange for personal reasons(e.g.,subjective willing, human damaged, incorrect address input) ,you will be responsible for the cost of return shipping and restocking fees (15% of item original price) in Mountrax’s sole discretion based on the nature and condition of the product being returned or exchanged, as well as any other terms of Mountrax’s policies.
Procedure to Place a Return or Exchange
To place a return or exchange, reach out to Mountrax at email@example.com. We will reply to you as soon as possible. If the request for a return or exchange does not comply with the terms above, Mountraxwill not authorize the return or exchange. If you do not contact us first and you return the product without Mountrax’s express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.
For all authorized returns or exchanges, Mountrax will send you a pre-paid return label.
Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, manuals, complimentary gifts, and accessories with the product.
Once your return or exchange is received, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you if your request to return or exchange the item was ultimately approved or denied. This assessment will be done in Mountrax ’s sole discretion based on the condition in which the item was received and any other terms of Mountrax ’s policies. If everything checks out, we will send out your expected exchange of goods or refund within 1-3 business days. Please note: You will receive the refund in the original form of payment in approximately 5-7 business days.
If you have any questions or would like assistance with your return or exchange, please contact our customer service at firstname.lastname@example.org, and we will reply to you as soon as possible.
Late or Missing Refund
Refunds typically require days to process before they are posted on bank or credit card accounts. If you have not yet received your refund, please allow time for it to post and then call your bank or credit card company to check on its status. If the bank or credit card company cannot confirm that the refund is pending, please contact us at email@example.com. We will get back to you within 1-2 business days.